- ALL cancellations must be made by giving at least 48 hours’ notice; this should be done by WhatsApp or a text (we will confirm by return that your message has been received)
- Anyone who cancels within 48 hours regardless of the reason, or who fails to attend riding with no notice given, will be charged the full price of their lesson.
- We would appreciate as much notice as possible if you are unable to ride as there is always someone waiting who can fill the slot.
- Should we need to cancel/ change your lesson (due to weather, gaps in the diary, staff shortages etc.), we will always try to offer an alternative time slot; if we are unable to accommodate, then you will not be charged.
- Please also ensure that you/ your child are booked in for your next lesson well in advance. We are unable to man the diary at all times so it is important that you re-book as we cannot guarantee that instructors will be able to remember all booking requests when they are busy teaching! If you are unable to ride on a certain date, please also let us know in advance as we are likely to be able to fill the slot as a one-off.
- We try very hard to provide our clients with a “regular” slot and be flexible where possible and we appreciate your cooperation in these matters.
Thank you.